Services
For more than twenty-five years, the dedicated team of professionals at Archer Solutions have provided enterprise class support to small and medium businesses. We take a holistic approach to IT systems support, and unlike other service companies, we eschew tired support levels, so when you need assistance, you will always be helped by a full-service experienced technician. Archer support staff are all located here in the United States and are all salaried full-time professionals, many of whom have more than a decade with Archer.
This means that when you call on Archer for help, you are getting reliable, proven experienced techs who can call upon knowledge across a broad spectrum of industries, environments, and businesses.
Managed Services Support Plan (MSSP)
Archer Solutions offers a range of Managed Services packages designed to meet your needs ranging from additional helpdesk and overflow support to outsourcing your entire infrastructure. Our MSSP is a retainer arrangement complete with SLAs, monitoring, remote management, and reporting to ensure that you receive the highest quality support.
Most importantly, it is a comprehensive FLAT-FEE plan, allowing you reliably budget your IT operating costs.
For specific information on how we can help your business, contact us directly.
Helpdesk and User Support
With Archer's flexible helpdesk services, your organization can sign up for various levels of email, phone, and toll-free support. When contacted by your employees, Archer can quickly handle the question and ensure that your end users do not get bogged down with technical issues and questions allowing your end users and your IT team to focus on more productive tasks! Moreover, Archer's helpdesk is specifically tailored to your exact support needs - even proprietary or industry specific applications.
Whether it is a Call Center or Technical Helpdesk, Archer Solutions' Helpdesk Service team will provide you with the best possible team to deal with all your customer questions.
Administration & Consulting
Archer has experienced technical and business professionals on staff who know how to address your business goals. Our team keep up to date on the latest technologies, tools and solutions available in various industries, so you have the full breadth of option available to you when it’s time to evolve your IT systems.
We provide business class guidance as part of our MSSP or as an as-needed engagement. We provide consulting and ongoing administration on everything from long-term growth planning, vendor selection and management, project managing, software and integrations, and compliance.
Monitoring & Maintenance
For most non-enterprise businesses, their network and computer usage is a complete unknown. Bandwidth gets wasted, service levels are not met, employees waste time surfing non-work sites, and early warnings of serious problems go unnoticed. Even worse, your systems are insecure and out of date, exposing your business to ransomware and security breaches.
All of which lead to downtime and losses of productivity.
We can help.
Network and IT Systems Design
Whether you are starting a new business, overhauling your existing infrastructure, or just need to optimize what you already have, Archer Solutions' Network and IT Design Teams can take care of you.
We can provide you with a broad overview assessment, a detailed project scope and budget with phased implementations and even install and implement the solutions we recommend.
From a five-man office switch to a multi-state WAN using geographically disperse MPLS circuits, our team of veteran engineers can leverage decades of experience to help you develop the best solution for your business without breaking the bank. Whether it's Cisco, Meraki, Ubiquiti, Sonicwall, Netgear or others, we can find the appropriate technology and products to optimize your network infrastructure within your budget.
Compliance and Training
Making sure that your business systems meet regulatory and industry standards and requirements can be a daunting and confusing task. HIPPA, SOX, SOC, ISO and more can be a lot to sort through and Archer can help by providing guidance, expertise and the documentation and policies you need to ensure compliancy for your business.
We can also help you craft RFPs, vendor agreements, and security questionnaires from your own corporate clients that are becoming increasingly common - and that may be required to keep their business. We can help you asses and correct any issues and provide the confident and true responses your clients demand.
Archer Solutions also offers comprehensive Cyber-security training for your staff. This not only ensures that your employees know how to safeguard against phishing and social engineering, malware, and credential compromise, but also meets cyber-security insurance requirements for lower rates.
Annual training is included in our MSSP package but is also available a la carte. contact us directly for more information.
Contact us
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