Today’s multitasking computing environment does not stop with data integration. Computers, in today’s technology, extend into the telephony realm.

PC-Based phone systems are computers with installed hardware and software that allow the computer to route and manage incoming and outgoing phone calls more dynamically then  the older technology (PBX) where calls are handled by proprietary equipment. Since it is a non-proprietary computer, it predominantly features a familiar graphical administrative interface, as apposed to the key functions of standard analog PBX systems. This marriage of computers and phones allow enhancements to features such as voice mail management, auto-attendant answering and unified-messaging as well as far more robust administration.

Because the technology differences are on the back end, usability and experience for the phone sets themselves remains unchanged.

Additionally, expanding a PC-based phone system tends to be easer than the with older technology competitors. PBX expansion tends to be more expensive and limited than PC-based equipment and configuration can be a lengthy involved process often requiring expensive maintenance plans and locking businesses into captivity with a particular provider. Simple administrative tasks such as add/moves/changes and mailbox setup cannot easily be managed in-house and often requires a specialized technician at additional cost.

CTI (Computer Telephony Integration) is less expensive to incorporate into a business process with a PC-based phone system. With CTI you can automatically and natively integrate information provided by callers with customer-related applications such as contact management software or e-mail managers such as Microsoft Outlook. Telecom features such as Caller ID, DNIS and time logs can more easily be incorporated into existing CRM or business process software.

Archer Solutions supports a wide range of PC Based phone systems, enabling us to offer and support the phone systems that best fit your particular needs.